Shipping & handling methods are based on the weight and destination of shipment:
- Poland: DHL Parcel Polska, next day delivery (payment methods: bank transfer, COD)
- United Kingdom: Royal Mail, various options (1-3 working days, listed at checkout)
- Rest of Europe: Royal Mail, various options (3-5 working days, listed at checkout)
- Rest of the World*: Royal Mail, various options (5-7 working days, listed at checkout)
*Please note, while we ship to most countries worldwide (your shipping options will be listed automatically after typing in the destination country for the order), we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the country it was shipped from.
IMPORTANT: Please, make sure you provided the correct mobile phone number for the courier to get in touch with you, should he or she have any further questions or experience any problems while handling your shipment.
Soirée Cosmetics is working 7 days a week to deliver the highest standard of customer service.
Orders are dispatched from Mondays to Fridays, at 10 am. If the order is placed until 9:30 am and the payment is authorised, we might be able to dispatch the order in the same day.
Soirée Cosmetics reserves the right of taking 1-3 days for processing a newly placed order, at all times. During periods of high demand, i.e. seasonal holidays, the processing times may vary and take longer than standard, which will be stated upon checkout.
Our customers are notified by email of the following steps:
- Payment authorisation - procession on to the order fulfilment
- Order fulfilment - dispatch (containing the shipment's tracking number, if applicable)